Meta Cloud API Engineering

WhatsApp AI Chatbots
Automate Mobile Commerce.

Deploy enterprise WhatsApp Business chatbots built directly on the Meta Cloud API. Automate high-volume customer loops, order updates, interactive payment flows, and broadcast campaigns within Meta's 24-hour session rules.

Book Consultation

98%

Message Open Rate

Outperform email open rates by delivering transactional messaging directly to WhatsApp.

Meta Cloud

API Compliance

Certified Meta Business Partner workflows enforcing strict HSM template guidelines.

Multimodal

Media Processing

Transcribe voice notes, extract text from PDF invoices, and process image attachments in real time.
Capabilities

Technical Capabilities

Meta Cloud Webhook Gateway

Handle burst traffic during broadcast campaigns. We engineer asynchronous FastAPI webhooks backed by Redis queue buffers to process thousands of incoming WhatsApp webhooks per second without message loss.

Interactive UI & WhatsApp Pay Integration

Avoid asking users to type raw text. We implement native WhatsApp interactive elements—list selection menus, call-to-action buttons, catalog carousels, and WhatsApp Pay checkout flows.

24-Hour Session & HSM Template Engine

Comply strictly with Meta Messaging Policies. Our orchestration engine manages 24-hour conversation session windows and automatically triggers pre-approved HSM utility templates for re-engagement.

Multi-Agent Live Chat Handovers

Route complex chats seamlessly. When a user requests a human representative, the bot transfers the active WhatsApp session to Zendesk, Twilio Flex, or custom agent dashboards with complete conversation state.

Architecture

Enterprise WhatsApp Stack

We run high-throughput Meta Webhooks, resilient application backends, and live CRM sync channels.

Meta Gateways

Direct hooks with the Meta Business API, callback queue handlers, and interactive button nodes.

WhatsApp Cloud Twilio APIs Webhooks

Server Backends

Asynchronous API engines processing incoming chat payloads, session database structures, and logs.

FastAPI Async Express Node Postgres DB

CRM Connectors

Syncs conversation logs and leads across Salesforce, HubSpot, and transactional databases in real time.

Salesforce REST HubSpot CRM Sync Webhooks

Media Processors

Speech-to-text models transcribing voice messages, and layout OCR extracting text from uploaded PDFs.

Whisper API Tesseract OCR Media Indexer
Meta Cloud API Security & Governance

Meta Business Policy Compliance & Burst Queueing

24-hour conversation window compliance, HSM template approval workflows, and WhatsApp Pay PCI isolation.

Meta Cloud Webhook Queues

Asynchronous FastAPI webhooks backed by Redis buffers process thousands of incoming WhatsApp webhooks per second without packet drop.

Redis Queue FastAPI Webhooks

24-Hour Session & HSM Engine

Automates compliance with Meta's 24-hour session rules and manages pre-approved Highly Structured Message (HSM) templates for re-engagement.

HSM Templates 24h Rule Sync

Native Interactive UI & Payments

Implements WhatsApp list menus, CTA buttons, product catalog carousels, and native WhatsApp Pay checkout flows.

WhatsApp Pay Catalog Cards

Multi-Agent Live Desk Handovers

Transfers active WhatsApp chat sessions to Zendesk, Twilio Flex, or custom agent dashboards with full chat state.

Twilio Flex Zendesk Mobile
Engineering Lifecycle

WhatsApp Enterprise Implementation Lifecycle

From Meta Business Manager verification to high-volume mobile commerce in 30 days.

01 Days 1–5

Meta Verification & Audit

Verify Meta Business Manager, provision WhatsApp phone numbers, and submit HSM utility templates for review.

02 Weeks 2–3

Cloud API & Bot Engineering

Build asynchronous webhook handlers, design interactive list menus, and configure backend CRM integrations.

03 Week 4

Burst Traffic & HSM Test

Stress-test webhook queue throughput under broadcast loads and verify 24-hour session timeout behavior.

04 Day 30+

Mobile Channel Launch

Deploy WhatsApp Business AI engine with real-time message delivery analytics and agent handovers.

FAQ

Common Questions

Everything you need to know about our enterprise services.

Meta charges per 24-hour conversation window based on the category (Utility, Authentication, Marketing, Service). We design the chatbot to optimize these windows and minimize operational costs.

Yes. Our backend downloads media files via WhatsApp APIs, processes them through parser pipelines (OCR, speech-to-text), and passes the results to the chatbot engine.

We guide you through the Meta Business Manager verification process, register your phone number, and set up the webhook endpoints with zero downtime.

Ready to Optimize Your Systems?

Transform your operations with enterprise-grade AI and automated workflows. Partner with Acadify to deploy production-grade software designed to scale.

Schedule Consultation Request Proposal
NDA available upon request • Responses within 24 hours