Autonomous First-Contact Resolution

Support AI Chatbots
Deflect Support Tickets.

Automate L1/L2 transactional support requests. Our bots look up order statuses, process automated refunds via Stripe/Shopify APIs, and escalate edge cases into Zendesk/Freshdesk queues with complete transcript summaries.

Book Consultation

75%

Ticket Deflection Rate

Automate repetitive L1 inquiries and transactional account requests.

$1.20

Cost Per Ticket

Reduce average cost per resolved support ticket from $15.00 down to $1.20.

Zendesk API

Native Helpdesk Sync

Real-time ticket logging, CSAT tracking, and human agent queue handovers.
Capabilities

Technical Capabilities

Shopify, Stripe & ERP Transactional Actions

Resolve tickets automatically instead of giving static advice. The bot interfaces directly with Shopify, Stripe, and SAP to process return labels, update shipping addresses, and query tracking IDs.

Context-Rich Agent Escalation

Stop making customers repeat themselves. When transferring to human agents, the bot packages full conversation transcripts, verified user identity, and intent tags into Zendesk ticket notes.

Real-Time Sentiment Escalation

Identify user frustration turn-by-turn. Sentiment classifiers detect negative sentiment score drops, automatically bypassing bot flows to route high-risk customers to senior support representatives.

Omnichannel Web, Mobile & Social Support

Single engine deployment. Deploy a unified support bot across Web widgets, React Native mobile apps, WhatsApp Business, and Slack helpdesks.

Architecture

Enterprise Support Stack

We leverage production ticketing connectors, transactional billing APIs, and fast session caches.

Helpdesk APIs

Syncs chat histories dynamically with helpdesk tickets and runs automated escalations to active teams.

Zendesk API Jira Service Desk Intercom Webhooks

E-commerce Sync

Allows customer transaction updates, shipping lookup records, and refund processing in-chat.

Shopify API Stripe Billing ERP Mappings

Data Storage

Maintains fast session state logs, policy cache files, and conversation histories securely.

Redis Caches Postgres Session VPC Encryption

Sentiment Analytics

Analyzes user inputs dynamically to prioritize escalations for frustrated or high-value clients.

Sentiment Logic Priority Routing Analytics logs
Support Security & SLA Governance

First Contact Resolution & Helpdesk Synchronization

75%+ L1 ticket deflection, transactional order lookups, and Zendesk/Freshdesk context handovers.

75%+ Ticket Deflection

Automates repetitive L1 inquiries—order tracking, refund policies, and account edits—reducing average cost per ticket from $15 to $1.20.

75% Deflection $1.20 Cost/Ticket

Shopify & Stripe Action Hooks

Resolves requests autonomously by fetching order tracking IDs, issuing return labels, and updating shipping addresses via secure APIs.

Shopify API Stripe Refunds

Zendesk & Freshdesk Sync

Triggers seamless ticket creation and live agent handovers complete with full conversation state and user verification logs.

Zendesk Sync Freshdesk API

Real-Time Sentiment Routing

Sentiment algorithms detect customer frustration drops, automatically bypassing bot flows to escalate to senior support representatives.

Sentiment Escapes VIP Queues
Engineering Lifecycle

Customer Support Automation Lifecycle

From helpdesk ticket history audit to 75%+ deflection production launch in 30 days.

01 Days 1–5

Ticket Data & Deflection Audit

Analyze historical L1 support tickets, identify top 20 repetitive query drivers, and define escalation rules.

02 Weeks 2–3

API & Helpdesk Integration

Program transactional order lookups, integrate Zendesk/Intercom SDKs, and build conversation trees.

03 Week 4

Sentiment & SLA Stress Test

Validate refund guardrails, test sentiment drop escalation rules, and verify multi-channel widget performance.

04 Day 30+

Deflection Engine Launch

Deploy support bot across Web, WhatsApp, and Mobile apps with real-time deflection telemetry.

FAQ

Common Questions

Everything you need to know about our enterprise services.

We restrict the generation context strictly to validated company policy articles. If a user query cannot be answered by the documents, the system triggers a graceful human handoff.

Yes. By integrating with return platforms (e.g. Loop Returns) or directly calling your ERP endpoints, the chatbot generates return shipping labels based on your validation rules.

The chatbot writes a detailed summary payload directly to the helpdesk ticket system, populating the agent dashboard before the call begins.

Ready to Optimize Your Systems?

Transform your operations with enterprise-grade AI and automated workflows. Partner with Acadify to deploy production-grade software designed to scale.

Schedule Consultation Request Proposal
NDA available upon request • Responses within 24 hours