Unified E-Commerce AI Architecture

Omnichannel Retail AI
Unified Conversational Commerce.

Unify customer conversations across Web, WhatsApp, Instagram DM, and SMS. We engineer e-commerce AI agents that sync with Shopify Plus, Klaviyo, and Gorgias to handle product discovery, order tracking, and cart recovery.

Book Consultation

4.2x

Checkout Conversion Lift

Personalized product recommendations directly inside mobile chat channels.

Shopify & Amazon

Real-Time Catalog Sync

Native GraphQL API integration with online storefronts, inventory DBs, and ERPs.

25%

Abandoned Cart Recovery

Recover lost checkouts through timely, personalized WhatsApp and SMS reminders.
Capabilities

Technical Capabilities

Unified Cross-Channel Profile Sync

Eliminate isolated chat silos. Our architecture syncs user session history across Web widget, WhatsApp, and Instagram DM into a single Gorgias or Klaviyo customer profile.

Semantic Catalog & Inventory Vector Search

Traditional search relies on rigid keyword tags. We index your entire product catalog into vector embeddings, matching conversational queries like "waterproof running shoes under $120" with real-time stock levels.

Automated Cart Recovery & Mobile Checkout

Send targeted cart recovery prompts via WhatsApp and SMS with pre-filled checkout links, allowing buyers to complete orders in two taps.

Logistics & Returns Automation

Integrated with AfterShip, ShipStation, and FedEx APIs to provide instant tracking status updates, return label generation, and automated store credit issuing.

Architecture

Omnichannel Retail Stack

We unify storefront channels, helpdesk support portals, and automated shipping workflows.

Storefront APIs

Integrates natively with e-commerce catalogs and checkout flows using Stripe and platform endpoints.

Shopify API Amazon SP-API Stripe SDK

Marketing & Care

Connects directly with retail customer support systems and email flows to synchronize logs.

Klaviyo Sync Gorgias API Zendesk API

Chat Engines

Builds product categorization routers and maps conversational paths dynamically based on states.

LangGraph GPT-4o Product Classifier

Carrier Logistics

Synchronizes parcel statuses in-chat and submits product return files through carrier webhooks.

USPS / FedEx Loop Returns Inventory DB
Retail Security & E-Commerce Governance

Unified Customer Profile Sync & Catalog Search

Cross-channel session continuity, vector product catalog search, and automated 2-tap mobile cart recovery.

Unified Cross-Channel Profile Sync

Syncs user session history across Web widgets, WhatsApp, and Instagram DM into a single Gorgias or Klaviyo profile.

Klaviyo Sync Gorgias Unified

Vector Product Catalog Search

Indexes product catalogs into vector embeddings, matching queries like 'waterproof running shoes under $120' with stock levels.

Catalog Vectors Shopify GraphQL

Automated Mobile Cart Recovery

Sends targeted cart recovery prompts via WhatsApp and SMS with pre-filled checkout links for 2-tap order completions.

Cart Recovery SMS Checkout

Logistics & Returns Automation

Integrates with AfterShip, ShipStation, and FedEx APIs to provide instant tracking status updates and return label creation.

AfterShip API FedEx Returns
Engineering Lifecycle

Omnichannel Retail AI Implementation

From catalog vector indexing to mobile conversational commerce in 30 days.

01 Days 1–5

Storefront & Catalog Audit

Audit Shopify/Magento product catalogs, configure GraphQL API credentials, and outline abandoned cart recovery flows.

02 Weeks 2–3

Catalog Vector & Channel Build

Index product catalog vector embeddings, build Web/WhatsApp/IG chat widgets, and wire Klaviyo/Gorgias CRM webhooks.

03 Week 4

Checkout & Carrier Test

Test multi-channel customer profile sync, verify 2-tap mobile cart checkouts, and validate carrier tracking APIs.

04 Day 30+

Conversational Storefront Launch

Deploy omnichannel retail AI assistant across web storefronts and mobile messaging apps.

FAQ

Common Questions

Everything you need to know about our enterprise services.

We support Shopify, Amazon, WooCommerce, Magento, BigCommerce, and custom database commerce setups.

Yes. We build validation checks (e.g. check item delivery status and return windows) before calling Shopify refund APIs.

The chatbot queries your inventory database or ERP system in real-time, preventing orders on out-of-stock items.

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