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Real-Time Multi-Agent Customer Routing: Architecture & Code

Real-time customer routing with multiple AI agents is a systems problem: the routing layer must choose the right capability quickly, enforce policy boundaries, …

Acadify Engineering Team 6 min read

Real-Time Multi-Agent Customer Routing with Fine-Tuned Models

A leading insurance company faced significant challenges in their customer routing system, which was experiencing latency spikes and high cloud costs. To addres…

Acadify Engineering Team 4 min read
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