Effective Date: 23-6-2024

We are committed to providing high-quality services. We want you to be completely satisfied with your experience with us. If for any reason you are not satisfied, please read the following Refund and Return Policy to understand your options.

1. Refund Policy for Services

Due to the nature of our services (custom software development, digital marketing, etc.), we generally do not offer refunds once the project has commenced. However, we understand that there may be exceptional circumstances where a refund may be requested.

Refunds may be granted under the following conditions:

• Service Failure: If we fail to deliver the agreed-upon services within the stipulated time frame or quality expectations, we will review the situation and may issue a refund.
• Project Cancellation: If you wish to cancel a project before work begins, you may be eligible for a full refund of any advance payments made. If the project has already started, you will be refunded a prorated amount based on the work completed.

2. Refund Process

If you believe you are entitled to a refund, please follow these steps:

• Contact Us: Reach out to our customer support team at contact@acadifysolutions.com within insert time frame of the issue arising.
• Provide Details: Explain the issue and provide any relevant documentation or communication regarding the service provided.
• Review: Our team will review your request and determine if a refund is warranted based on the provided information.

Refunds, if approved, will be processed within insert time frame.

3. Non-Refundable Charges

Certain services are non-refundable, including:

• Consultation fees
• Setup fees (if applicable)
• Prepaid services or monthly subscriptions
• Fees for custom or specialized work that has already been started

4. Return Policy for Goods (if applicable)

If your project or service involves physical products or goods, the following return policy applies:

• You may return products within insert time frame of receiving the product.
• Returned items must be in their original condition and packaging.
• Shipping fees for returns will be at your expense unless the return is due to a fault in the product or a mistake made by us.

5. Changes to Services

If you wish to make changes to the services after they have started, please contact us to discuss your requirements. We will make reasonable efforts to accommodate your requests. However, changes that require significant additional work may incur extra charges.

6. Contact Us

If you have any questions regarding this policy or need assistance, please contact us at:

• Email: contact@acadifysolutions.com
• Phone: +91 6206698170
• Address: Vadodara, Gujarat