Your customer's first experience defines their entire relationship with your brand. We build intuitive, fast, and compliant digital onboarding journeys that turn sign-ups into lifelong advocates.
A poor first impression doesn't just lose a sign-up; it loses a customer for life. These are the critical friction points we solve.
Clunky, multi-step document uploads for Aadhaar/PAN and slow manual verification processes cause the highest drop-off rates in FinTech and regulated industries.
Long forms that are difficult to fill on a small screen, slow loading times on mobile data, and a non-intuitive flow frustrate India's mobile-first user base.
Users are left confused about what to do next, with no clear progress indicators or help, leading to abandonment out of sheer frustration.
A fast-growing Indian investment platform was losing thousands of potential customers to a paper-based, 15-day onboarding process that required physical documents. Their drop-off rate was over 75%.
We engineered a fully digital, mobile-first eKYC journey. It featured instant Aadhaar/PAN verification via DigiLocker, AI-powered document scanning, and a step-by-step guided flow that made the process effortless.