What is an AMC, and why is it critical for a business in India?

An Annual Maintenance Contract (AMC) is a strategic partnership where we assume full responsibility for the security, performance, and uptime of your digital assets. For any business in India, it is an essential insurance policy against revenue loss, data breaches, and reputational damage caused by technical failures.

Why do I need an AMC if my app or website is already launched?

Your application operates in a dynamic environment with constant new threats and technology updates. An AMC is vital for applying security patches, ensuring compatibility with new browsers and operating systems, and having an expert team on standby to resolve unexpected issues, thereby protecting your significant initial investment.

Can you provide an AMC for software that your team did not build?

Yes, we specialize in taking over and improving existing applications. Our process starts with a comprehensive code audit and health check. Based on these findings, we create a tailored AMC plan designed to stabilize, secure, and enhance your system's performance and reliability.

What are your guaranteed response times (SLAs) for critical issues in India?

Our Service Level Agreements (SLAs) are industry-leading in India. For critical, system-down emergencies, we guarantee a response within 15 minutes, 24 hours a day, 7 days a week. We understand that for your business, every second of downtime counts.

Website & App Maintenance for India

The Catastrophic Cost of a Single Outage

One hour of downtime can cost more than a year of maintenance.

Average Downtime

4.9 Hours

Per major incident without proper monitoring

Cost Per Hour

₹5.6L+

Average loss for medium businesses

Our Uptime

99.9%

Guaranteed with 24/7 monitoring

Prevention vs Reaction

Our proactive monitoring prevents 95% of issues before they impact your business

Protect Your Business

Our AMC Service Pillars

A comprehensive framework of support designed for the demands of Indian businesses.

Proactive System Guardianship

We identify and neutralize vulnerabilities before they can be exploited. This relentless, proactive maintenance is the bedrock of a resilient and secure digital operation.

24/7/365 Automated Uptime & Performance Monitoring
Timely Security Patching & Vulnerability Scanning
Automated, Secure Off-site Backups
Database Health Audits & Performance Tuning

24/7 MonitoringSecurity PatchesAutomated BackupsPerformance Tuning

Proactive Protection

Proactive maintenance prevents 95% of potential issues and ensures 99.9% uptime for your critical business systems.

Real-time threat detection & prevention
Predictive maintenance & health monitoring
Automated vulnerability assessments
Disaster recovery & business continuity

Your On-Demand Team of Experts

Gain immediate access to expert engineers when it matters most. Our dedicated Indian support team is on standby 24/7 to diagnose, troubleshoot, and resolve any issue with exceptional efficiency.

24/7 Emergency Helpdesk with Guaranteed SLAs
Rapid Response for Critical Bug Fixes & Hotfixes
Centralized Ticketing System with Transparent Reporting
Support for Minor Content & Feature Enhancements

24/7 SupportSLA GuaranteedTicketing SystemExpert Engineers

Support Excellence

Our expert support team resolves 80% of issues within 1 hour and maintains a 98% customer satisfaction rating.

Rapid response times & issue resolution
Multi-channel support (phone, email, chat)
Transparent communication & reporting
Escalation management & priority handling

Engineering Peak Performance, Always

Stagnation is not an option. Your business evolves, and your technology must lead the way. We perpetually monitor and optimize your systems to ensure they remain lightning-fast and scalable.

Continuous Performance & Load Time Analytics
Proactive Website & App Speed Optimization
Database Query & Infrastructure Scalability Audits
Periodic Code Quality Reviews & Refactoring

Performance AnalyticsSpeed OptimizationCode QualityScalability

Performance Results

Continuous optimization delivers 50% faster load times and 200% better user experience across all platforms.

Lightning-fast page load speeds
Optimized database performance
Scalable infrastructure architecture
Enhanced user experience metrics

Our Maintenance & Support Technology Arsenal

Mission-critical monitoring and support technologies that ensure 99.99% uptime and rapid issue resolution for India's most demanding businesses.

Monitoring Tools

Advanced monitoring and alerting platforms for 24/7 system health visibility and proactive incident management.

DatadogExpert

PrometheusAdvanced

GrafanaExpert

New RelicAdvanced

PagerDutyExpert

NagiosAdvanced

DevOps Platforms

Enterprise DevOps and automation platforms for seamless deployment, scaling, and infrastructure management.

JenkinsExpert

GitLab CI/CDAdvanced

AnsibleExpert

TerraformAdvanced

ChefExpert

PuppetAdvanced

Security Tools

Comprehensive security platforms for threat detection, vulnerability management, and compliance monitoring.

CrowdStrike FalconExpert

SplunkAdvanced

Qualys VMDRExpert

NessusAdvanced

CloudflareExpert

FortinetAdvanced

Performance Optimization

Performance analysis and optimization tools for maximum system efficiency and user experience enhancement.

AppDynamicsExpert

DynatraceAdvanced

AWS CloudWatchExpert

PingdomAdvanced

GTmetrixExpert

WebPageTestAdvanced

Our Battle-Tested Incident Response Protocol

A disciplined, proven process for rapid resolution and absolute business continuity.

Instantaneous Alert & Triage

The moment our 24/7 automated monitoring detects an anomaly, an alert is escalated to our on-call engineers in India. Immediate triage begins within 15 minutes, guaranteed by our SLA.

Forensic Root Cause Analysis

Our senior engineers employ advanced diagnostics to perform a forensic analysis, pinpointing the precise root cause to ensure we solve the problem, not just the symptom.

Swift Resolution & Service Restoration

A fix is deployed from our tested solution library or a custom hotfix is engineered. A temporary workaround may be implemented to restore critical services immediately while the permanent solution is applied.

Rigorous System Verification

After resolution, we conduct exhaustive testing to verify the fix is 100% effective and has introduced zero regressions. We confirm and document the restoration of normal performance baselines.

Post-Mortem & Proactive Hardening

You receive a full incident report. Crucially, we then update our preventative maintenance routines to harden your system against a recurrence. To get this level of protection, contact our team.

Your Critical AMC Questions, Answered

Essential clarity on our maintenance and support partnerships for Indian businesses.

An Annual Maintenance Contract (AMC) is a strategic partnership where we assume full responsibility for the operational health, security, and performance of your digital assets. For businesses in India, it's a non-negotiable insurance policy against downtime, data breaches, and performance degradation, protecting your revenue and reputation.

Your application exists in a dynamic threat landscape. An AMC is vital for applying critical security patches, ensuring compatibility with new OS/browser versions, optimizing database performance as it grows, and guaranteeing an expert team is on standby to resolve inevitable issues. It protects your initial investment.

Yes, we specialize in this. Our onboarding process for existing applications begins with a comprehensive code audit and system health assessment. This allows us to identify underlying issues and create a tailored AMC plan to stabilize, secure, and progressively improve your digital asset.

Our Service Level Agreements (SLAs) are among the best in India. For critical, business-halting emergencies, we guarantee a 15-minute response time, 24/7/365. High-priority issues receive a response within 1 hour. We understand that in business, every second counts.

Your Proactive Partner in Performance & Security